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Welcome to Podium, formerly Podium Pellets!

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Customer Service

  • Shipping & Delivery

    Podium LLC ships order same day (Monday-Friday) if the order is placed by 12pm Central Standard Time.  Orders are generally shipped via UPS ground, but can be shipped via USPS if desired. If the order needs to be received earlier, please contact us and we will expedite the order. We advise that any customers needing an order urgently to call us at (719) 354-2555. Shipping charges for expedited orders carries a rushed handling fee of $10.00.

  • Privacy & Security

    Our site utilizes Secure Socket Layer (SSL) technology to ensure your order informaiton is secure. We also use secure payment gateways and we do not store customer credit card information unless you request that we do so. All paper content with customer information is shredded and complies with national shredding compliance requirements. 

  • Returns & Replacements

    Due to our stringent quality control process, we do not allow for returns as we cannot verify that pellets were not mixed in the process. Since we work with the Olympic Shooting Community and target shooters, we need to ensure that quality control procedures are followed. We hope that you understand our reasoning for doing this; it helps to ensure that the pellets that you receive are never tampered with or altered in any way. 

  • Ordering

    Orders can be placed online via our online store, or by calling us at (719) 354-2555 or via email on our contact page. We will respond to you as soon as possible. 

  • Payment, Pricing & Promotions

    Payment is due upon the time of the order. We generally charge credit cards once the order ships. Credit terms are available for select customers and for shooting clubs. Please contact us to receive a credit appication. 

  • Updating Account Information

    You can update your account information on this website by logging in with your account login information. You can also contact us via phone to discuss your account. 

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